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Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use USPS for our US orders.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Free shipping on orders over $75, under $75 a maximum shipping fee of $9.95 will be applied.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Where do we ship?

Color-Rare ships anywhere in the USA. For other countries, please contact us at info@colorare.us. Most of our US orders are sent from our fulfillement center in Ogdensburg, NY.  Some items may be shipped from Ottawa, Canada.

Damage Claims

If a package arrives damaged, note the damage and email us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. The carrier may wish to inspect the package before paying a claim. All claims must be made within 5 days after receipt of shipment. Save damaged merchandise and packing materials until claim is settled.

Discrepancies

Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Back Orders

Color Rare is committed to keeping an adequate supply of the products sold on its website. However, should a product be out of stock, we will notify you as soon as possible. In case that we are out of stock on all or part of your order we will notify you and let you know how long it will take approximately to fill the entire order. At that point you can let us know how you want us to proceed with your order.